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The Powerful Character Way of Service Excellence
First Section
Orientation Module: Special welcome (2:33)
Module 1: The World of Service Excellence
The World of Customer Service Excellence:: The status Quo (2:59)
Module 2: Service challenges
Dealing with service challenges (21:05)
Module 3: Customer First- Myth or Reality
Make sure customers comes first: The Character way (20:04)
Module 4: Sound Communication
Communication Master Class (6:11)
Module 5: Selling Smarter
Customer Service Excellence and Strongest Sales People (4:58)
Module 6: Courageous Conversations
Courageous workplace discussions and its impact on service excellence (3:35)
Module 7: Sustaining the Momentum
Maintaining and sustaining Excellent service delivery (5:43)
Module 8: Action Planning
Goal setting to Achieve Customer Service Excellence (3:02)
Module 9: Sustaining the newly gained wisdom
Module 9: Top of the Range Assessments and Reflection (19:32)
Module 10: Special project plan and coaching
Special Project, Personal Help and Coaching session (10:18)
Sources and Recognition
Sources and recognition
Make sure customers comes first: The Character way
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