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Deal with your Frustration
Overview an expectations
Orientation Module: Overview (6:21)
Module 1: Getting to the root causes of Conflict
Making conflict work, describing the main sources and role players in conflict (2:29)
Module 2: The Power of Disagreements
Harnessing the power of disagreements and describing appropriate techniques to manage conflict (4:37)
Module 3: Conflict Resolution
Conflict resolution – Getting along in the workplace and developing strategies to resolve conflict (2:07)
Module 4: Negotiating for Results
Negotiating for Results and developing the attributes and skills of conflict handling
Module 6: Managing Upwards
Understanding the Design of your Boss (1:31)
Module 7: Making Conflict work
Personal Help and Coaching session(s): Resolving your current conflict situation
Project and Evaluation
Dig Deeper and Special Project
Afrikaanse radio gesprekke
Sources and recognition
Portfolio of Evidence
Portfolio of Evidence
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